WHOLESALE TERMS & CONDITIONS

STOCK:

Our wholesale orders are made to suit and therefore take up 3-4 weeks.

WHOLESALE PRICING:

All prices are listed in CAD dollars. All authorized retailers will receive a password to our wholesale gallery. Prices are subject to change without notice.

OPENING ORDERS:

A minimum order of $400 is required on opening orders. Initial orders for new accounts must be paid for before items are shipped out. We will contact you with your order total and a digital invoice.

RE-ORDERS:

$150 minimum order is required for re-orders. Late payments are subject to a 5% late fee for every 14 days past due.

CHANGES TO ORDERS:

Any changes or cancellation to orders must be emailed to info@purlandhank.com within 48 hours.

METHOD OF PAYMENT:

Payments through Square, Paypal and e-transfers are all accepted forms of payment. 

DELIVERY & SHIPPING:

Though your shipment will likely go out sooner, please allow up to 3-4 weeks for your order to ship. Shipping is a standard fee of $20. Use the “Wholesale shipping” when you are checking out. If your order is over $750 use the discount code FREE and your shipping costs will be waived. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges.

NATURE OF HANDMADE PRODUCTS:

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

DAMAGES / DEFECTS:

Please inspect all shipments immediately upon arrival. Please contact Purl & Hank at info@purlandhank.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

RETURNS / EXCHANGES:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

CONSIGNMENT:

At this time, we are not able to do consignment. 

Thank you!

Purl & Hank

info@purlandhank.com