WHOLESALE TERMS & CONDITIONS

HOW TO ORDER:

You can order through our general shop by sending us a list of SKUs (or product names) and quantities. Upon receiving your order, we will send you a digital invoice for the total charges with shipping.

STOCK:

If there is anything in the shop that has a lower stock than what you had hoped to order, just email us and we will do our best to accommodate your needs.

WHOLESALE PRICING:

All prices are listed in CAD dollars. All authorized retailers will receive a password to our wholesale gallery. Prices are subject to change without notice. We will cover the shipping costs for any domestic orders over $750.

OPENING ORDERS:

A minimum order of $400 is required on opening orders. Initial orders for new accounts must be paid for before items are shipped out. We will contact you with your order total and a digital invoice.

RE-ORDERS:

$150 minimum order is required for re-orders. Late payments are subject to a 5% late fee for every 14 days past due.

CHANGES TO ORDERS:

Any changes or cancellation to orders must be emailed to info@purlandhank.com within 48 hours.

METHOD OF PAYMENT:

Payments through Square, Paypal and e-transfers are all accepted forms of payment. 

DELIVERY & SHIPPING:

Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship. Use the Discount code “Wholesale” and the Shipping/handling charges will be waived at checkout but will be later invoiced. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges.

NATURE OF HANDMADE PRODUCTS:

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

DAMAGES / DEFECTS:

Please inspect all shipments immediately upon arrival. Please contact Purl & Hank at info@purlandhank.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

RETURNS / EXCHANGES:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

CONSIGNMENT:

At this time, we are not able to do consignment. 

Thank you!

Purl & Hank

info@purlandhank.com